- Work regular days as a Client Support Specialist for the LATAM market during 14:00–22:00 hours- Communicate remotely with clients via email, phone, and chat- Provide clients with information about Mapon products- Proactively resolve problems and troubleshoot solutions and devices- Plan installation trips for technical specialists to clients and support technician work- Collect and analyze data- Cover colleagues’ duties during holidays, business trips, studies, or sick leave- Assist the Integral Support team with incoming tasks- Follow organizational policies and regulations- Comply with confidentiality commitments- Act as a brand ambassador and reflect company valuesRequirements- More than 2 years of previous client support experience- Experience using ticketing tools such as Intercom, Zendesk, or HubSpot- Previous IoT experience valued- Great organizational skills- Responsibility with assigned tasks- Effective communication skills for providing key information to the Direct Manager or other departments- Willingness and ability to help people- Ability to react quickly and concentrate in stressful situations- Organized and proactive attitude- Ability to follow instructions and independently identify the next task- Proficient Spanish and English language skills- Other language skills valued- Ability to work 14:00–22:00 hours- Ability to provide two references from previous workplaces for the background checkCore CompetenciesDemonstrates strong client support capabilities with over 2 years of experience, effective communication skills in both Spanish and English, and proficiency in using ticketing tools. Exhibits a proactive attitude and organizational skills to manage tasks and support technical teams efficiently.Highest-signal resume keywords- Client Support Experience- Ticketing Tools Proficiency- Proficient Spanish and English Skills- Organizational Skills- IoT ExperienceATS Optimization KeywordsHard Skills- Client Support- Data Analysis- Problem Resolution- Troubleshooting- Installation PlanningSoft Skills- Effective Communication- Organized Attitude- Responsibility- Willingness to Help- Ability to Concentrate Under StressIndustry Keywords- LATAM Market- Confidentiality Commitments- Brand AmbassadorTools & Technologies- Intercom- Zendesk- HubSpot#J-18808-Ljbffr

📌 Client Support Specialist, Evening Shift (Barcelona)
🏢 Jobtailor
📍 Barcelona