About AirDNAWe built AirDNA to solve a problem: how do you make smart short-term rental decisions when there’s too much guesswork and not enough good data?What started in a garage in California in 2015 is now a integral team helping thousands of people — from aspiring hosts to major real estate firms — make confident choices about where to invest, what to charge, and how to grow.Our mission is simple: give people the tools they need to build freedom through short-term rentals. Whether that means buying their first Airbnb or scaling a portfolio, we’re here to help unlock financial independence and growth.We track 10M+ listings in 120,000 markets, and our platform is trusted by users in over 100 countries. It’s big data, made useful.In 2024, AirDNA acquiredUplisting, a powerful property management software that helps hosts and operators manage listings across Airbnb, Vrbo, and other platforms. With features like channel management, automated messaging, dynamic pricing, task coordination, and financial reporting, Uplisting expands our mission to support every stage of the short-term rental journey — from investment to operations.The AirDNA teamWe’re a curious, driven, and kind group of humans who genuinely love what we do. Our values — Happy, Hungry, Honest — guide how we show up for our customers and for each other.Want to see what that looks like in action? You’ll get a feel once you meet us.We welcome applicants from all backgrounds and encourage you to apply even if you don’t check every box.Passion, potential, and perspective matter here.The Role:As anAccount Manager(AM) at AirDNA, you’ll be at the intersection of relationship management and revenue growth. This role goes beyond traditional AM! It requires a strong commercial mindset and a proactive approach to identifying and closing upsell opportunities. You’ll be responsible for maximizing the value of our existing customer relationships by ensuring product adoption, delivering measurable ROI, and driving account expansion. Acting as a trusted advisor, you’ll combine strategic thinking, product expertise, and sales acumen to unlock growth opportunities and mitigate churn. If you’re a relationship-builder who thrives in a target-driven environment, this role offers the perfect blend of customer engagement and revenue ownership.Here's what you'll get to do:Responsible for the entirelife cycleof the client after they have been closed, with a strong focus on identifying and driving upsell opportunities throughout each stage (onboarding, adoption, expansion, and renewal).Drive revenueretentionby achieving retention goals.Conductcustomer calls, including onboarding, renewals, and quarterly business reviews (QBRs).Monitorcustomer health scores,identifyat-risk accounts, andcollaboratewith internal teams to resolve issues,



improve engagement and spotting potential for account growth.MaintainCRM hygiene, ensuring accurate and up-to-date records for renewals, interactions, and forecasts.Identifyupsellopportunities through deep account knowledge, competitor analysis, and customer insights.Drive contractnegotiations, incorporating auto-renewal and pricing strategies based on usage and value.Monitor customer activity and API usage, addressing underutilization and proactivelyincreasing engagement .Collaboratewith Customer Success, RevOps, and Product teams to resolve customer issues and provide actionable feedback.Be the internal advocate of our clientsTriage customer questions and manage the responses withfeedbackfrom internal Product, Engineering and Analytics TeamsHere's what you'll need to be successful:Full proficiency inEnglishandFrenchorSpanishboth verbal and written.1+ yearsof Account management experience in B2B or SaaS environmentStrongcommunication skills, both written and verbal, with the ability to build rapport and trust.Confident and personable on customer calls, with the ability tonegotiate and overcome objections .Highlyorganized and detail-oriented, ensuring accurate documentation and task management.Proactive mindset, consistently checking in on customer health andseeking opportunities to add value .Ability tointerpret and explain data, leveraging insights to drive customer adoption and upsell opportunities.1+ yearsof experience with CRM platforms (HubSpot preferred).Strongsales and account management experience, with demonstrated success inrenewals and upselling .Ability toproblem-solve quickly and efficiently, addressing customer inquiries and troubleshooting issues.Willingness to continuouslylearn and stay informedabout industry trends and customer challenges.Proven track record or revenue growth and client satisfaction / retentionHere's what you can expect from us:OTE Salary range 45,000 - 50,000 EUR annuallyIndefinite contract36 holidays per yearContinuing education stipend150 EUR to spend with Cobee card available monthly for public transport, daycare, pension plan, restaurants and health insuranceHealth insurance with Sanitas (Vision + Dental included)Language lessons with Preply (French-Italian-Spanish)Individual growth plan to progress in the roleStandard working hours from 11 am to 7 pmA fun and sunny office with big terracesTalented international team and a vibrant work environment62 days to work from anywhere!Bottom-up management:



we listen to your ideas and implement themTeam building eventsDog friendly office!Hiring Process:First stage: Virtual interview with the People Team at AirDNA (Online-30min)Second stage: Meet the Hiring Manager (Online-30min)Thirdstage:CaseStudy+MeetingwithSVPofSalesandHiringManager(45min)Final stage: OnsiteOfficeTour+MeetingwithPeers&HiringManager;( 1.5hrs )Post-offer / Pre-employment: Reference and employment verification checkIdeal start date: Q3€45,000 - €50,000 a year OTE includes Salary Base + CommissionsThe AirDNA TeamWe're a tight-knit group who care about empowering the next generation of shared economy entrepreneurs. Life is never boring here. We're risk takers. We care about each other and lend helping hands all day, every day.At AirDNA, we believe that a diverse team is a key part of building a great company. If you want to work with us, we want to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.AirDNA seeks to attract the best-qualified candidates who support the mission, vision and values of the company and those who respect and promote excellence through diversity. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, creed, religion, sex, age, national origin, citizenship, sexual orientation, gender identity and expression, physical or mental disability, marital, familial or parental status, genetic information, military status, veteran status or any other legally protected classification. Thecompany complies with all applicable state and local laws governing nondiscrimination in employment and prohibits unlawful harassment based on any of the aforementioned protected classes at every location in which the company operates. This applies to all terms, conditions and privileges of employment including but not limited to: hiring, assessments, probation, placement, benefits, promotion, demotion, termination, layoff, recall, transfer, leave of absence, compensation, training and development, social and recreational programs, education assistance and retirement.We are committed to making our application process and workplace accessible for individuals with disabilities. Upon request, AirDNA will reasonably accommodate applicants so they can participate in the application process unless doing so would create an undue hardship to AirDNA or a threat to these individuals, others in the workplace or the company as a whole. To request accommodation, please [email protected]. Please allow for 24 hours to process your request.By applying for the above position, you will confirm that you have reviewed and agreed to ourData Privacy Notice for Applicants .#J-18808-Ljbffr

📌 Account Manager (Duo Language) - €45.000 - €50.000 A Year (Madrid)
🏢 AirDNA
📍 Madrid