Ready to reinvent customer experience through AI and automation?¿Quiere enviar su solicitud? Lea toda la información sobre este puesto a continuación y luego pulse el botón de solicitar.We’re hiring aSenior Software Engineerto build systems that anticipate, automate, and optimize customer interactions at scale. You’ll work on high-impact challenges across AI, automation, and distributed systems, directly influencing customer satisfaction, operational efficiency, and retention.About the company: International travel scale-up building technology to design, price, and sell complex trips at scale through automation and AILocation: 100% Remote in Spain with adaptable scheduleSalary: 55k-70k (according to seniority)Benefits: Compensation on transportation, food, private health insuranceKey ResponsibilitiesBuild systems that anticipate customer needs and proactively reduce frictionDevelop features that surface key travel information such as flights, changes, and add-ons in real timeDesign and implement AI-powered chatbots and voicebots for self-serviceAutomate communication flows related to trip updates, incidents, and disruptionsApply AI to classify, prioritize, and resolve customer interactionsCollaborate with stakeholders to define problems and drive solutions end-to-endEnsure system reliability,



scalability, and performance across distributed systemsContribute to scalable architectures across backend, frontend, and AI systemsLeverage AI tools and automation to improve efficiency and workflowsWhat We’re Looking For4+ years of experience building scalable software systemsExperience with backend and or frontend technologies such as PHP, Node.Js, C#, React or similarSolid understanding of distributed systems and event-driven architectures (EDA)Experience designing and integrating REST APIsProduct mindset focused on impact, not just deliveryExperience with CI/CD, testing, and clean architecture principles (DDD)Familiarity with AI/LLMs and automation workflowsKnowledge of observability including logging, monitoring, and tracingStrong communication skills in cross-functional environmentsNice to have: Experience working across product, data, and AI domains or building customer-facing systems at scaleReady to take the next step? xhfqzwm Work on real, complex systems, have ownership from day one, and help shape how customer experience evolves through technology, data, and AI.Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 Software Engineer | Up To 70k | Full Remote - €55.000 - €70.000 A Year - Remote (Madrid)
🏢 International travel scale-up
📍 Madrid