Company DescriptionAre you a Dutch speaker looking for a new opportunity in Madrid?Join an international team, build your career and work in a dynamic, multicultural environment with a permanent contract and hybrid model.MSX International is a integral leader in automotive business services, operating in over 80 countries.Our Contact Center in Madrid brings together professionals from different backgrounds and countries, all focused on delivering excellent support and customer satisfaction for major automotive brands.If you want to grow, learn and be part of an international team, this is your place.?Job DescriptionAs a Customer Service Representative, you will support customers and dealerships by phone and email.Your mission is to provide clear information, follow up on cases and ensure customers receive a great service experience.Your Main ResponsibilitiesSupport customers with questions,



issues or requestsFollow up on open cases until completionProvide solutions and escalations when neededMake reminder calls and gather customer feedbackUpdate CRM tools and prepare summaries or reportsShare insights to help improve processes and customer satisfactionThis position is based in Madrid.The first two months are on-site for training and onboarding.After that, the role becomes hybrid (50% remote).QualificationsFluent Dutch (C2 or advanced)Good English communication skillsComfortable talking to customers by phone and emailOrganized, proactive and able to follow processesBasic computer and CRM skillsWhat we offerPermanent full-time contract (40 hours/week)Salary: €22,000 gross per yearHybrid work: up to 50% after training23 vacation days + 3 extra company days (26 total)MSX Bazaar employee discounts portalFlexible Compensation Plan (healthcare, transport, meal card, training)Multicultural work environmentTraining and development opportunitiesModern office in Albasanz, 15, Madrid – Canillejas.Suanzes Underground Stop.Line 5.MSX is an equal opportunities employer and encourages applications from all qualified candidates regardless of age, disability, gender, sexual orientation or background.As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.#J-*****-Ljbffr

📌 Customer Service Representative – Dutch Speaker - €22.000 A Year (Madrid)
🏢 Msx International
📍 Madrid