"Customer Success Executive (French Market)Department: SaaSEmployment Type: Full TimeLocation: BarcelonaDescriptionAs a Customer Success Manager at Infor, you will support customers across France and other French-speaking regions, helping them achieve their business goals through successful adoption of Infor solutions.You will serve as a trusted partner, driving customer engagement, value realization, retention, and long-term success. Working closely with both customers and internal teams, you will ensure customers receive maximum value from their partnership with Infor.What You'll Do- Manage a portfolio of French-speaking customers and develop strong customer relationships.- Lead customer onboarding and adoption activities to accelerate value realization.- Create and execute success plans aligned to customer goals and business priorities.- Provide proactive guidance and recommendations to support customer success.- Monitor customer health and engagement to identify risks and opportunities.- Build and maintain relationships with key customer stakeholders.- Facilitate regular customer reviews and success discussions.- Collaborate with internal teams to coordinate customer support and issue resolution.- Act as a trusted advisor by understanding customer objectives and helping them achieve measurable outcomes.- Support renewal and retention activities through strong customer engagement and value delivery.- Identify opportunities to improve customer adoption and expand the use of Infor solutions.- Share customer feedback and insights to support continuous improvement initiatives.- Use customer success platforms and reporting tools to monitor customer engagement and success metrics.- Maintain accurate customer records and account plans.- Leverage data to prioritize actions and improve customer outcomes.What We're Looking for:- Experience in Customer Success, Customer Experience, Account Management, Consulting, Professional Services, or another customer-facing role.- Proven ability to build relationships and manage multiple stakeholders.- Strong communication and presentation skills.- A collaborative and customer-centric approach.- Strong problem-solving and organizational capabilities.- Experience working within SaaS, ERP, or enterprise software environments is preferred.- Native-level French is required.- Professional fluency in English is required.- Additional European languages are considered an advantage.What Makes You Successful- You are passionate about helping customers achieve their goals.- You build strong and lasting relationships based on trust.- You are proactive and comfortable managing multiple priorities.- You enjoy working in an international and collaborative environment.- You are keen to learn new technologies and leverage AI-enabled tools to enhance customer engagement and business outcomes."#J-18808-Ljbffr

📌 Customer Success Executive (French Market) (Bellprat)
🏢 Infor
📍 Bellprat