We are one of the most promising startups of 2026 with headquarters in Spain. We were founded in Barcelona and have expanded to Madrid, Lisbon, Berlin, Paris and Milan, and plan to grow across Europe and beyond.Ukio's mission is to empower individuals to live where they want, when they want. We disrupt the traditional residential real estate market by providing fully furnished, artfully designed apartments for stays starting at one month, removing the hassle of long‑term contracts, security deposits, broker fees, moving furniture, and more to give people choice and flexibility.Backed by Europe’s leading venture capital firms, we are focused on expanding our team and markets this year. We are ranked in the top 10 startups in Spain by Linked In and have raised a €27 million Series A investment round to propel our growth throughout Western Europe.Our cultureWe honor diversity, compassion, and honesty. Our team blends dedicated, collaborative, and results‑driven people who embrace autonomy and ownership of projects and tasks. We celebrate dynamic environments, build projects from scratch, and host frequent team events.RoleAs a hospitality customer experience specialist, you will own the guest experience and operational performance of a defined portfolio of Ukio apartments. You will manage units, balance guest satisfaction, operational reliability, and business performance, making autonomous decisions that impact service quality, property uptime, and portfolio results. You will work cross‑functionally to maintain high standards, resolve complex issues, and deliver on Ukio’s promise of making people feel at home anywhere.ResponsibilitiesAct as the main point of contact for all guest‑related cases, ensuring fast, empathetic, and effective resolution.Oversee the full guest journey from check‑in to post‑check‑out,



maintaining Ukio’s high service standards.Take full ownership of your portfolio, monitoring operational performance and proactively addressing risks.Use data and internal dashboards to analyze metrics and implement improvements in guest experience and operational efficiency.Lead post‑case reviews and implement long‑term solutions to recurring issues.Partner closely with internal teams (Operations, Sales, Property Management and Quality) to ensure seamless coordination and enhance overall service.Monitor and control budget and operational KPIs to ensure sustainable performance.About you3–5 years of experience in hospitality, operations management, property management, or customer‑facing roles.Analytical mindset with the ability to solve problems using data.Proven ownership of KPIs and cross‑team collaboration.Excellent communication skills in English and Spanish. Additional languages are a fortable managing multiple priorities independently in dynamic environments.Empathetic, detail‑oriented, and committed to delivering exceptional guest experiences.Experience with CRM or case‑management tools such as Zendesk, Hub Spot, Salesforce.Ukio's life benefitsPrivate Health Insurance with ALANFlexible remuneration with PayflowUKIO Anniversary giftTeam buildings and office eventsFuel your day with fruit, nutrition bars, bottomless coffee and tea, and popcorn whenever you need a boostAn amazing internal culture and no dress codeInternational working environment with many different nationalitiesUkio's culture promotes and values each individual's contribution. Diversity and inclusion is a big topic for us, and we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief.

📌 Hospitality Customer Experience (Back Office) (Barcelona)
🏢 Ukio
📍 Barcelona