This is a fantastic opportunity for an existing Director of Revenue Management within a hotel chain to progress into a software organisation.Customer Success Manager – HospitalityTech - RemoteOur client is a leading HospitalityTech platform operating in over 75 counties worldwide; with over 2000 clients (including the likes of Best Western Hotels, Sage Hospitality Group & Sofitel) currently in place, they are currently growing out their Customer Success team across Europe.The Customer Success Manager will be responsible for building & maintaining long-term customer relationships across a portfolio of existing accounts; this role is crucial instrengthening the relationships with the organisations most-strategic customers & ensuring that each client is getting as much out of the platform as possible.This is a fantastic opportunity for candidates with a background in revenue management to progress into a B2B position and further develop their transitional skills for the role.This is a remote based opportunity for candidates based in Europe.ResponsibilitiesBuild & maintain strong customer relationships,



driving success through data-driven processesDevelop & action long-term customer plans to drive customer retentionMaintain a strong understanding of customer needs, advising on solutions across the platform to help meet these needsCollaborate with internal teams to drive overall success within the organisationAct as a main point of contact for all customers under the portfolioThe Successful Candidate2+ years hotel revenue management experience is idealCandidates who are currently Directors of Revenue Management / Senior Revenue Managers / Cluster Revenue Manager / Area Revenue Manager / Revenue Managers or similar within hotels or hotel groups are encouraged to applyExperience working for a large hotel brand / chain would be a plusFluency / high-level English language skills is essentialA second language is also idealBased in EuropeCustomer Success Manager PackageSalary: up to €45,000Home working / home office budget provided#J-18808-Ljbffr

📌 Revenue Manager - €45.000 A Year - Remote (Madrid)
🏢 Network Talent
📍 Madrid