Search by KeywordSearch by LocationSelect how often (in days) to receive an alert:International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 81 countries. Established 35 years ago, we have become the market leader for an extensive client base of companies, NGOs, and governments around the world.The role of the Account Manager is to administer the renewal of small to medium sized existing client accounts. They will ensure that renewals are completed on time and ensure sales KPIs are met in line with renewal targets and KPI goals.Key responsibilitiesRenewal monitoring and executionManage onboarding and operational implementation of new clients for designated clients and as per defined processEffectively managing a predefined list of existing accounts to ensure 100% renewal is achievedMonitor and respond to inbound enquiries from clients as assigned within a 2 day SLAPrepare renewal quotes through CPQ for the customerDeliver renewal quote to client once approved by management in CPQPrepare the renewal documentation when exceptions are receivedMake outbound calls to clients to follow up on Subdecs when not received or to clarify information received on Sub DecNegotiate pricing for clients objecting price with assistance from ManagerMake administrative updates to Salesforce as and when required to ensure data integrity and complianceEnsure accurate billing of renewed program and in a timely mannerReview and understand contract terms and conditions, work with finance and legal Commercial Services teams to ensure contracts are compliant and assist managing contractual documentationInteract directly with customers regarding renewals based on a live call scheduleMonitoring of account health and utilizationWork on the building of a reporting base to analyse the utilisation and onboarding dataMonitor client engagement,



onboarding and utilisation to assess account healthPrepare client communication to increase productivity on client responseMake outbound calls to clients to seek any questions they had about a client engagement reportInteract directly with customers regarding account health based on a live call schedule to mitigate risksProactive engage with clients based on process monitoring to ensure the good implementation and engagement from clientsInteract and be the face of International SOS to any client enquiries or complaintInteract with internal teams on supporting internal processes: operational updates, cash collection, etc.Identify upsell opportunities to clients and refer to field sales reps or appropriate channel based on request.About youRequired Skills and KnowledgeGeneral understanding of sales renewal process, or similar activityGeneral understanding of managing and following processExcellent analytical skills to drive utilisation and identify risks and apply the required measuresProficient in most Microsoft Tools.Affinity to work in international and multi-cultural environment with good English, Spanish and French written & verbal communication skills, and interpersonal skillsSense of ownership, urgency, and self-motivation.Able to work with a teamAble to take ownership of a processPrioritization skills Good business understanding of the sales cycleOrganized, methodical, yet versátil and adaptableStrong attention to detailCommunication and interpersonal skills to be able to liaise internally or externallyCustomer focusRequired Work ExperienceBusiness / admin / customer service experience would be appreciatedPreferred Work ExperienceExperience in a service industry.Experience working with CRM tools and administrative data bases such as salesforce or service cloud.Required QualificationsBachelor’s Degree is preferredRequired LanguagesAbility to communicate (orally and verbally) inEnglish, French and Spanish

📌 Account Manager (Madrid)
🏢 SOS International
📍 Madrid