Experience the power of a game-changing careerAre you ready to step into a leadership role and make an impact?We're a general technology and services leader that powers the brands of the future. We support some of the world's most well-known companies, helping them deliver exceptional customer experiences.As a Team Leader in Barcelona, you'll be responsible for guiding, coaching, and developing a team of advisors to achieve performance goals and deliver outstanding service.What you will do in this roleLead the day-to-day operations of a team, including performance, attendance, and productivity management.Provide regular coaching and feedback to ensure team members meet and exceed KPIs.Identify performance gaps and implement action plans and corrective measures when needed.Ensure delivery of high-quality service aligned with contractual KPIs and business goals.Act as a point of escalation for complex customer cases and support your team with expertise.Facilitate team meetings, share updates, and promote a positive and engaging work environment aligned with company values.Your qualifications2–4 years of experience in customer service or call center environments, with leadership exposure preferred.Strong people management, coaching,



and mentoring skills.Excellent communication skills (written and verbal).Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.Proactive, results-driven, and able to work under pressure with strong follow-through.Flexible and adaptable, with the ability to support business needs.What's in it for youFull-time schedule: Monday to Friday, 09:00–18:00100% office-based role in BarcelonaSalary: €21,260.83 gross/year + €2,400 bonusPrivate medical insuranceBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs and specialized coursesExperience the best version of you!If you're passionate about leading teams and driving results, we'd love to hear from you. Apply today and take the next step in your career.Concentrix is an equal opportunity employerWe are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment decisions are based on business needs, job requirements, and professional qualifications.R1720483

📌 Team Leader (Catalan & Spanish - Speaking) - On-Site - €21.260,8 A Year (La Coruña)
🏢 Concentrix
📍 La Coruña