is seeking a CS Transformation & Implementation Specialist to lead the design and rollout of an AI-ready back-office customer operations platform. You will bridge CS Operations, Product and IT, translating operational needs into actionable requirements, and drive end-to-end delivery from discovery through post-launch optimization. Your role focuses on optimizing omnichannel workflows, implementing Zendesk, and delivering scalable automation while maintaining a strong #J-18808-Ljbffr