- Loves helping people and genuinely cares about the customer experience
- Is friendly, positive, and empathetic
- Has excellent communication skills, both written and verbal
- Is autonomous, proactive, and solution-oriented, and brings a “can-do” attitude and always looks for a solution
- Can stay calm and professional when dealing with challenging situations
- Is comfortable managing several requests and priorities
- Pays attention to detail and is a team player who can also work independently
- Based in Barcelona
- Native level of French and fluent in English. Speaking more languages is always welcome!
- A high level of communication skills
- Care about customer needs and always try to make their experience unique and satisfactory
- Knowledge in CRM tools
- Experienced in a customer support environment
What the job involves
- Answer B2C and B2B customer requests via phone, email, and chat
- Listen carefully and understand each customer’s needs
- Find the best solution, provide clear and accurate information, and ensure a positive customer experience
- Handle questions, issues, and complaints with professionalism and empathy
- Follow up on customer requests when needed
- Work independently while knowing when to ask for support
- Collaborate with other teams when additional support is required
Benefits
- A permanent contract (that can be useful in life)
- Adaptable working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to wrok fully remotely)
- Lunch vouchers available 3 working days per week
- Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
- Continuous learning and development programs
- Free access to the Calm app to help you build resilience wherever you are in your mental health journey