Company Description Headly Integral e.U. is a leading provider of IT technical services, delivering on-demand and carefully managed support solutions worldwide, 24/7. The company’s certified engineers offer unlimited on-site user support, providing expert advice and services aligned with industry best practices.

Headly

Global works with a broad range of major technology brands, including HP, IBM, Dell, Cisco, Fujitsu, NetApp, EMC, Oracle/Sun, and Hitachi. Its services span maintenance support, IMAC (Install, Move, Add, Change), smart hands support, site surveys, and more. Headquartered in Vienna, Austria, Headly Global supports clients across Europe and around the globe.

This is not a full-time position. You will only be required to visit the client’s site when there is a specific activity or support request. Payment will be made on an hourly basis for the time worked.

Role Description The Dispatch Field Engineer role is a contract, on-site position based in the Balearic Islands, Spain. This role involves responding to dispatched service requests, traveling to client locations, and performing hands-on technical support for desktops, servers, storage, and network equipment.

The Dispatch Field

Engineer will diagnose and resolve hardware and basic software issues, execute IMAC activities, and carry out routine maintenance and smart hands tasks as directed by remote teams.

Responsibilities include documenting work performed, updating ticketing systems, communicating clearly with coordinators and clients, and adhering to safety and quality standards.



The role also requires collaborating with other engineers and following established procedures to ensure consistent and reliable service delivery.

Qualifications

- Solid IT hardware and infrastructure skills, including installation, troubleshooting, and maintenance of desktops, servers, and storage systems.
- Experience with network devices and data center environments, including smart hands support, IMAC activities, and basic site survey tasks.
- Strong problem-solving and diagnostic abilities, with attention to detail and the capacity to follow technical procedures and documentation.
- Clear and professional communication skills, with the ability to interact effectively with clients, dispatch coordinators, and remote support teams.
- Ability to work independently on-site, manage time efficiently, and adapt to changing priorities and schedules.
- Familiarity with major IT brands (e.g., HP, IBM, Dell, Cisco, Fujitsu, NetApp, EMC, Oracle/Sun, Hitachi) is highly beneficial.
- Relevant technical education or certifications (such as CompTIA A+, Network+, or vendor-specific credentials) are an advantage.
- Valid driver’s license and readiness to travel within the Balearic Islands as required for service calls.

Language:

- English is mandatory

Tools:

- Laptop with Windows OS installed
- Putty , MS Team , Team Viewer Installed
- All type of console Cable ( USB C , RJ45-USB etc )
- Rack Mounting Tools ( Screw drivers etc )

This is not a full-time position. You will only be required to visit the client’s site when there is a specific activity or support request. Payment will be made on an hourly basis for the time worked.

📌 Dispatch Field Engineer (Islas Baleares)
🏢 Headly Global
📍 Islas Baleares