About us:
Asiashop is a travel agency specializing in China and Japan. We create tailor-made trips based on the traveller's preferences and interests.

We are a small, highly digital, multidisciplinary team built on collaboration. Everything we do happens online, and we move fast across a variety of digital tools and platforms. We have zero tolerance for ego, what matters is that we hit our goals together. If you thrive in a group setting, love solving operational puzzles, and believe the best results come from collective effort, you will fit right in.

About the role:
We are hiring a full-time, long-term Travel Operations Coordinator to be the operational backbone of our agency.

The coordinator manages booking requests, itinerary changes, and trip confirmations while ensuring accurate documentation across internal systems. The role includes providing responsive service in English and Spanish, with Chinese or Japanese language skills considered a strong plus.

You will handle day-to-day reservations (flights, hotels, trains, activities) and keep our booking records organized,



accurate, and up to date.

Daily tasks involve coordinating with local suppliers, resolving operational issues, monitoring trip logistics, and preparing administrative reports. The coordinator also collaborates with internal teams to improve processes, maintain service quality standards, and support travelers before, during, and after their journeys.

This is a permanent employee role, not a freelance gig. We want someone who is excited to grow with us long-term.

What you will do:
Book and manage reservations across hotels, tours, rail, and ground services.
Liaise with international suppliers and OTAs in English and Spanish.
Download, organize, and file all invoices and booking confirmations into our internal documentation system.
Track cancellations, amendments, and refund statuses.
Maintain clean, structured records of all active and past reservations.
Provide occasional client support in b

📌 Travel Operations Coordinator (Madrid)
🏢 Asiahop
📍 Madrid