Newly created Operations Manager hire with a Integral Reinsurer. Salary €65,000 - €75,000 Responsibilities Act as the primary point of contact for cross-functional issues involving Third parties, IT, Risk & Compliance. Coordinate problem‑solving sessions (e.G., incident reviews, operational issue triage, process re‑design meetings). Lead structured vendor management, including contract reviews, performance evaluation against SLAs/KPIs, and improvement action tracking Maintain strong escalation pathways, ensuring issues are raised early, resolutions are prioritised, and relevant stakeholders kept informed. Maintenance of Business Continuity Plan (BCP) and Operational Resilience frameworks by lead annual reviews and updates to plans, ensuring resilience documentation reflects current processes, people, systems, and third‑party dependencies. Conducting impact analyses: Identify critical business services and assess operational impacts, tolerances, and time‑critical activities. Evaluate third‑party resilience:



Perform assessments of vendors’ resilience capabilities and ensure contractual resilience obligations are adhered to and evidenced Annual reviews processes, update when new processes, guarantee continuous improvement Quantify operational efficiency using cycle times, volume analysis, processing accuracy, capacity utilisation, and cost drivers. Build business cases for process change including risk reduction and efficiency gains Evaluate automation or tooling opportunities to enhance scalability and reduce manual intervention Work closely with the Head of Operation building up of the Corporate Service centre in Madrid, working closely with representative from claims, finance, legal, Risk& compliance and other as required. Knowledge and Skills Strong understanding of insurance operations, ideally in commercial lines (underwriting, claims, bordereaux, finance). Experience in operational risk, governance frameworks, and regulatory requirements (IDD, DORA, Solvency II operational requirements). Experience with process improvement methodologies; certifications are a plus. Must speak English & Spanish Must have Insurance experience

📌 Operation And Facilities Officer - €65.000 - €75.000 A Year (Madrid)
🏢 Global Reinsurer
📍 Madrid