About UsChekin is a fast-growing SaaS company transforming how hospitality businesses manage guest check-ins, identity verification, and communication. With millions of check-ins processed and strong traction in international markets, we are entering our next phase: becoming an AI-native platform.We are building the infrastructure for the future of guest identity and automated operations in hospitality.About the RoleWe're looking for a Technical Support team lead to lead and evolve our support function.This is not a traditional support role.You will be responsible not only for managing the team, but for building a more scalable, efficient, and tech-enabled support operation, with HubSpot at the core.You'll combine technical expertise, process optimization, and team leadership, managing a team of 5 while actively improving systems, workflows, and the way support is delivered.ResponsibilitiesLead and Develop the Technical Support TeamManage, mentor, and grow a team of 5 support agentsEnsure high-quality, consistent, and customer-centric support deliveryCreate structure while maintaining flexibility in a fast-changing environmentOwn Support OperationsMaintain excellent SLA performance for top clients and partners, leveraging deep technical knowledge of SDKs and APIs to resolve complex integrations and escalations."Oversee daily operations, ticket prioritization.Adapt quickly to changing priorities and business needsEnsure efficient handling of technical issues and escalationsOwn and Optimize HubSpotTake full ownership of our HubSpot support setup (tickets, workflows, automation,



reporting)Continuously improve processes to reduce manual work and increase efficiencyDesign and implement scalable support workflowsImplement AI and Automation in SupportIdentify and implement AI-driven solutions across the support lifecycleImprove ticket triage, response quality, and internal workflows using AI toolsLeverage automation to increase team productivity and scalabilityCross-Functional CollaborationWork closely with Product and Engineering to surface issues and improve the productTranslate customer feedback into actionable insightsReporting and Continuous ImprovementDefine and track KPIs (response time, resolution time, CSAT, efficiency)Use data to drive decisions and improve support performanceQualificationsExperience4–7 years in technical support, with at least 2+ years in a leadership roleExperience managing small teams in dynamic environmentsHubSpot ExpertiseStrong hands-on experience with HubSpotComfortable owning, optimizing, and building support systemsAI & Automation MindsetExperience using AI and automation tools in support or operationsStrong interest in applying AI to improve real workflows and processesTechnical SkillsComfortable with technical troubleshooting and support toolsExperience with no-code/low-code tools and integrations is a strong plusLeadership & CommunicationProven ability to lead and develop a teamStrong communication skills, both technical and non-technicalFast-Paced EnvironmentComfortable working in a startup environment where priorities can shiftProactive, adaptable, and solution-orientedLanguagesEnglish (C1+ required)Additional European languages (Spanish, Italian, French, or German) are a plusWhat We OfferHigh ownership and impact in a key roleA fast-paced, growing startup environmentJob specsBase salary ranging from €40,000 to €45,000 per year100% remote work in an international working environment.

📌 Technical Support Team Lead - €40.000 - €45.000 A Year - Remote (Ceuta)
🏢 Chekin
📍 Ceuta