SECTION 1 – IT Operations & User Support (70%)

- Support the installation and upgrading of operating systems (Windows) on hotel devices following departmental standards and procedures.

- Assist in ensuring that software applications function correctly and efficiently across hotel devices.

- Support the configuration and verification of network connectivity for computers and other devices.

- Assist colleagues with Office applications, peripherals, printing, and network-related issues.

- Support the management and control of IT consumables, including toners, peripherals, and replacement equipment.

- Perform software and application upgrades under supervision.

- Follow up on IT support tickets through the KACE ticketing system and assist in tracking resolutions.

- Review daily operational IT reports and escalate issues to the IT team when necessary.

- Monitor backup processes and report incidents requiring corrective action.

- Support the monitoring of wireless infrastructure, including access points and identification of unauthorized devices.

- Assist in monitoring antivirus status and endpoint protection systems.

- Support the review of network switch status and connectivity reports.

- Participate in preventive maintenance activities across hotel facilities.

- Assist in the Perfect Room Program (PRP)



by verifying the functionality of in-room technology.

- Perform checks on TV channels, AirPlay systems, Chromecast devices, and other guest-facing technologies.

- Assist in restoring and configuring guest room devices when required.

- Support cable management and infrastructure organization within technical rooms and communications areas.

SECTION 2 – Systems Learning, Security & Technical Development (30%)

- Assist in reviewing failed software patches and updates under supervision.

- Support vulnerability management initiatives and research solutions to reduce medium-risk vulnerabilities.

- Develop knowledge of Active Directory administration, including user account creation and management.

- Learn Office 365 administration processes, including license assignment, mail forwarding, and delegation management.

- Gain exposure to virtualization technologies and infrastructure platforms such as Simplivity.

- Shadow senior IT colleagues during hardware and server upgrade projects.

- Participate in troubleshooting and problem-solving exercises related to hotel technology systems.

- Maintain confidentiality and security when handling hotel systems, data, and user information.

- Attend all required departmental meetings, training sessions, and development activities.

📌 IT Trainee – Information Technology Department (Madrid)
🏢 Mandarin Oriental
📍 Madrid