About the job

Food and Beverage: Outlet Senior Manager

Location: Spain : Mallorca

Duration: Permanent

At Sani/Ikos Group, the F&B; department is about more than just serving food; it's about creating unforgettable gastronomical experiences. From anticipating guests' preferences to suggesting exquisite culinary delights, every interaction is a chance to make each meal memorable.

Our F&B; Team focuses on the finest details and ensures a seamless flow of service, taking pride in the smiles of satisfaction we witness every day.

Responsibilities:

Operational Leadership & Excellence

- Oversee all aspects of outlet operations, ensuring seamless coordination and consistency in service delivery.
- Maintain a strong floor presence to lead by example, supporting service during key operational hours.
- Ensure full compliance with brand standards, HACCP, and all health, safety, and hygiene requirements.
- Collaborate closely with the Culinary and Bars teams to guarantee an integrated guest experience.
- Oversee equipment condition and functionality within the outlet, ensuring timely reporting of issues and submitting purchase or maintenance requests through the ERP system in line with group procedures.

People Leadership & Team Continuity
- Build and lead a high-performing seasonal team, creating a positive, respectful, and motivating work environment.
- Ensure effective pre-opening preparation, onboarding, and continuous training for new and returning team members.
- Maintain close communication with key team members during the off-season to foster loyalty, engagement, and retention.
- Take full ownership of outlet-level recruitment and selection, ensuring each hire aligns with service standards and team culture.
- Inspire and coach the team toward professional growth, accountability, and consistent performance.

Financial & Business Performance
- Manage the outlet’s P&L;, budgets, and forecasts to achieve or exceed financial targets.
- Implement cost-control and upselling strategies to optimize profitability.
- Track and analyze key business metrics, identifying opportunities for improvement in revenue, labor, and guest satisfaction.
- Promote and monitor energy and water efficiency practices within the outlet, ensuring responsible resource use and alignment with sustainability standards.

Guest Experience & Service Quality




- Ensure a welcoming and memorable guest experience that reflects the resort’s service philosophy.
- Proactively monitor guest feedback, implement action plans, and drive service recovery when required.
- Maintain high visibility during service to engage with guests and support the team in real time.

Coordination & Communication
- Collaborate closely with the Head and Deputy Head of F&B;, ensuring alignment on divisional goals and standards.
- Facilitate daily briefings, pre-service meetings, and clear communication within the outlet team.
- Support cross-departmental coordination for events, promotions, and special operations.

Crisis & Incident Management

- Lead guest incident handling within the outlet, ensuring professional communication, service recovery, and accurate documentation.
- Support emergency procedures within the outlet by ensuring staff readiness, adherence to safety protocols, and coordinated response with relevant departments.
- Identify and mitigate operational risks by monitoring safety, equipment, and workflow issues, escalating promptly to F&B; leadership when required.

Accountability

- Full accountability for the outlet’s operational, financial, and team performance.
- Responsible for creating a motivated, returning team and ensuring consistent service standards each season.
- Accountable for achieving the outlet’s KPIs and upholding brand and divisional goals.

About you You have previous experience as an Outlet Manager or Assistant F&B; Manager in a luxury resort or fine-dining environment and bring strong leadership and organizational skills, with the ability to effectively manage multiple venues simultaneously. You demonstrate excellent communication and interpersonal abilities, supported by a guest-centric mindset and a strong understanding of luxury service standards. You possess solid financial acumen, including experience with budgeting and cost control, along with a thorough knowledge of F&B; operations,



service procedures, and HACCP guidelines.

You are proficient in MS Office and POS systems and communicate fluently in English, while additional languages are considered an advantage.

* Not sure if you meet all the role requirements? We still welcome your application and a chance to learn more about why you think you could be a valuable addition to the Sani / Ikos team.

Our promise

We believe in providing the structure for a meaningful career where your impact is clear and your success is supported by a strong team.

- Meaningful and impactful work: Your role directly contributes to creating unforgettable holiday experiences and achieving our Vision to be the most admired brand. Your daily efforts have a tangible impact on guest satisfaction and brand reputation.
- Teamwork and community: We foster a culture where good relationships with colleagues are essential. You'll be part of a dynamic, supportive team where collaboration and mutual respect are foundational.
- Trusted management: Your experience is highly valued. You’ll operate within a stable, professional structure that empowers your strategic judgement and supports long-term professional stability.
- Professional development: We offer dedicated training and development programmes that support continuous learning, demonstrating our commitment to your long-term growth and evolution within the Group. From structured onboarding and continuous learning through our general e-learning platform, training academies, masterclasses and workshops-enhanced by exclusive academic partnerships such as eCornell-to transparent performance management and leadership development, we support your growth, empower your impact and create an environment where talent is recognised and potential thrives. At the same time, we foster teamwork and a strong sense of community through our internal communication tools, where people connect, collaborate, share knowledge and celebrate success.
- Job security and financial stability: As a fast-growing and financially solid group, we offer stability and a competitive remuneration package that allows you to plan your future with confidence and focus on developing your leadership skills, complemented by accommodation, daily transportation support and full board meals.

📌 Outlet Senior Manager (Palma)
🏢 Sani/Ikos Group
📍 Palma