Job Title: Client Account SupportLocation: SilverDoor Madrid OfficeSalary: 25,500 euros per annumBonus: 300 euros per month performance related bonusAs a member of our high-performing and energetic account management team, you’ll be instrumental in sourcing and securing accommodation for some of the world’s most recognisable brands — from general financial institutions to top-tier TV and film production companies. You'll ensure every client receives exceptional, end-to-end service that exceeds expectations.The success and growth of our account management team is built on strong relationships. A key part of this role is developing rapport with customers and property partners alike. We prioritise phone communication above all other forms to foster genuine connections.The perfect candidate will:- Provide a personalised, bespoke service to every customer, understanding their requirements and sourcing accommodation that match their needs- Leverage key relationships to negotiate the best possible outcomes for customers- Approach every enquiry with warmth, empathy, and enthusiasm, ensuring customers feel valued- Go above and beyond to create exceptional experiences—every enquiry deserves the same energy and attention to detail- Handle new opportunities via phone and email,



managing reservations efficiently- Be a reliable point of contact before, during, and after a customer’s stay- Accurately log enquiries into the system in real time- Follow up on all enquiries to maintain strong client relationships.- Keep operations running smoothly by meeting SLAs and deadlines- Be proactive in identifying new clients and business opportunities- Deliver the highest level of customer service, keeping clients always informed- Build product knowledge by attending familiarisation(FAM) trips, apartment viewings, and partner presentations- Embrace teamwork—support and collaborate with colleagues to achieve shared goals- Manage time efficiently and maintainaccurate records- Track and manage client payments as they become due- Work closely with your manager to resolve any issues quickly and effectively- Share your skills and expertise by assisting other departments with projects when neededExperience:- Outstanding customer service- Administration skills- Travel/hospitality or relocation knowledge (desirable but not essential)Skills:- Great communication skills- Excellent verbal & written English- Organised with attention to detail- Enthusiastic- Reliable- Good numeracy skills

📌 Office & Accounts Support - €25.500 A Year (Madrid)
🏢 SilverDoor
📍 Madrid