Who you are

- Industry experience form AECO is MANDATORY

- Minimum 3+ years experience in a customer-facing role

- You have worked previously with large/complex Enterprise organizations

- Relevant Bachelor’s degree
- Fluent in German and English

- Strong empathy for customers AND passion for revenue and growth

- You want to help and serve our customers: They win, so you win

- You’re driven: No one needs to push you to excel; it’s just who you are

- Eager to learn, adapt and perfect your work; you seek out help and put it to good use

- Ability to manage influence through persuasion, negotiation, and consensus building

- Deep understanding of value drivers in recurring revenue business models

- Strong financial acumen including analytical and process-oriented mindset

- Enthusiastic and creative leader with the ability to inspire others

- Excellent communication and presentation skills

- Background in post-sale and sales experience preferred

What the job involves

- Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe

- Establishes measurable criteria for success and assists in building organizational alignment





- Develops and maintains a strategic customer success plan with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions

- Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required

- Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise

- Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed

- Creates and coordinates account documentation including reports, proposals, business assessments and recommendations

- Develops and maintains close relationships with key management sponsors and decision makers within a select group of names accounts (from key users to CXO)

- Accountable for post-sale account management and drives account adopt and scale strategy with wider account team members (Sales, Delivery, ISM, PDG)

📌 Senior Customer Success Manager (España)
🏢 Autodesk
📍 España