This is a full-time, remote position

Company Description

CoreFi is a European, cloud-native agentic AI core banking platform designed for full-lifecycle financial services, including lending, onboarding, payments, and white-label finance. The platform enables banks, lenders, fintechs, crowdfunding platforms, marketplaces, and embedded-finance companies to launch and scale financial products faster without building backend systems from scratch. CoreFi combines composable banking, microservice-based architecture, AI-enabled automation, and human oversight across onboarding, transactions, lending, compliance workflows, servicing, reporting, portfolio management, and run-off.

Its core capabilities include Agentic AI Cloud Core Banking, Lending-as-a-Service, digital onboarding with KYC/AML, white-label financial platforms, asset tokenization, and portfolio wind-down management. CoreFi is live in production, regulated, and built for institutions that want modern, full-lifecycle banking infrastructure with a strong European foundation.

Role Description The Technical Support Specialist role at CoreFi is a full-time, remote position focused on providing high-quality technical assistance to customers using the platform. In this role, the specialist responds to support requests, diagnoses technical issues, and troubleshoots problems related to system performance, integrations, and user configurations. The position involves collaborating with product, engineering, and operations teams to escalate complex cases, document recurring issues,



and contribute to knowledge base articles and support documentation.

The specialist monitors support tickets, ensures timely resolution, and communicates clearly with customers to maintain satisfaction and build trust. Day-to-day work also includes analyzing patterns in customer feedback, suggesting improvements to support processes, and helping onboard new clients to CoreFi’s solutions.

Qualifications

- Strong Technical Support and Troubleshooting skills, with experience diagnosing and resolving software or platform issues.
- Customer Support and Customer Satisfaction skills, with the ability to communicate clearly, manage expectations, and provide empathetic, solution-oriented assistance.
- Analytical Skills to assess complex technical problems, interpret log data or system outputs, and identify root causes and trends.
- Familiarity with cloud-based platforms, APIs, and microservice architectures; experience in fintech or financial services is an advantage.
- Excellent written and verbal communication skills in English, with the ability to explain technical concepts to non-technical stakeholders.
- Proven ability to work independently in a remote environment, manage multiple tickets or tasks, and prioritize effectively.
- Experience with ticketing systems and support tools (e.g., Zendesk, Jira, or similar), and basic understanding of incident and problem management.
- Relevant education or equivalent experience in Information Technology, Computer Science, Engineering, or a related field.

📌 Technical Support Specialist (San Sebastián)
🏢 CoreFi
📍 San Sebastián