Assist Digital is a leading Customer Experience (CX) management company blending human intelligence and AI to drive performance for general brands. For our team in Valencia, we are seeking a passionate Corporate Trainer to lead onboarding and continuous learning for our German-speaking projects.
Your Mission
As a Trainer, your main focus will be empowering agents to reach their full potential through engaging learning programs. You will own the full training lifecycle—from designing interactive onboarding sessions to conducting ongoing skills development and monitoring quality standards to identify learning gaps.
Key Responsibilities
Training & Onboarding: Design, prepare, and facilitate dynamic onboarding programs for new hires and continuous training for tenured staff.
Nesting & Mentorship: Supervise, guide, and mentor new employees during their initial production phase (nesting) to ensure a smooth transition.
Training Assessment: Measure the effectiveness of your training sessions using tests, evaluations, and performance metrics to keep content vibrant and interactive.