Join an International Customer Support Team in Lisbon - Accomodation is supported
Are you fluent in Polish and English? Are you passionate about delivering outstanding customer experiences and helping people every day?
Join an international customer support team in Lisbon and become the trusted point of contact for customers, providing professional assistance across multiple communication channels.
About The Role
As a Customer Service Representative, you will support customers by handling a wide variety of inquiries related to pet nutrition products. You'll deliver high-quality service through phone, email, and chat while ensuring every interaction is handled with professionalism, empathy, and efficiency.
This role is adecuado for candidates who enjoy customer interaction and have a genuine interest in pets and animal wellbeing.
Key Responsibilities
Handle inbound customer inquiries via phone, email, and chat.
Provide accurate information and support regarding products and services.
Resolve customer issues while aiming for first-contact resolution whenever possible.
Escalate complex cases when required and follow internal procedures.
Accurately document all customer interactions in the CRM system.
Work independently while managing your own workload effectively.
Collaborate with colleagues to achieve team KPIs and service quality targets.
Participate in ongoing training and continuously develop your product knowledge.
What We're Looking For




Fluent Polish (spoken and written).
Good command of English.
Previous customer service experience is an advantage.
Excellent communication and interpersonal skills.
Strong problem-solving and organizational abilities.
Ability to work independently while contributing to a team environment.
A genuine interest in pets or experience working with animals is considered a plus.
What We Offer
Full-time onsite position in Lisbon, Portugal.
Paid onboarding and training.
Continuous learning and professional development.
Health insurance from the first day of employment.
Meal allowance.
Holiday and Christmas allowances paid monthly.
International and multicultural working environment.
Salary & Benefits
Without Company Accommodation
Total Gross Cash Compensation: €1,318.33 per month
Meal Allowance: €7 per working day
Holiday Allowance
Christmas Allowance
Health Insurance
With Company Accommodation
Total Gross Cash Compensation: €1,059.34 per month
Company accommodation provided (subject to eligibility)
Meal Allowance: €7 per working day
Holiday Allowance
Christmas Allowance
Health Insurance
Working Schedule
40 hours per week
Monday to Friday
Rotational shifts between 08:00 and 17:00
Training
5 working days of paid training.
Ongoing coaching and development throughout your employment.
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📌 Polish-Speaking Customer Service Representative | Onsite in Lisbon, Portugal (Valencia)
🏢 WW Talents
📍 Valencia