Employment Type: Full-time, PermanentLocation: Madrid, Spain (Hybrid – 3 days on-site)About the roleWe're hiring on behalf of a fast-growing fintech opening a new Madrid hub this summer, as part of a broader European expansion. This is a strong entry point into financial markets for someone who wants to build a career at the intersection of client service and fintech.As Customer Support Consultant, you'll support professional clients — banks, asset managers, and other financial institutions — combining customer service skills with a growing technical understanding of the product.ResponsibilitiesDeliver customer support and user training via phone, email, and ticketing systemsAct as first point of contact and operational key account for assigned clientsWork closely with Sales and Customer Success and Tech teams to support the client experienceTest and validate new product features, feeding insights back to the Product teamDeliver product demos, presentations,



and webinars for new and existing clientsContribute to internal projects aimed at improving process and customer satisfactionRequirementsFluent German and English, written and spoken (business level or above)Degree or relevant qualification — Finance, Economics, IT, or related field preferred but not essentialGenuine interest in financial markets; fintech experience is a plus, not a requirementStrong communication and interpersonal skills across a range of stakeholdersComfortable working independently and under pressure in a fast-paced environmentProactive mindset, with a willingness to take ownershipCompensation: €26,000–32,000 gross/year, with flexibility to go higher for candidates with strong relevant experience.What's on offerHybrid setup — 2 days remote once ramped up, plus up to 4 weeks/year working from another locationWellbeing initiatives and employee assistance programmeLearning and development support, with a clear path for career growthInternational team, startup mindset, based in one of Europe's financial hubs
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📌 Customer Support Consultant – German Speaker (Madrid)
🏢 Ersilia
📍 Madrid