Seniority Principal (9-12 yrs Product Manager / SFDC product experience)

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Role Summary

Principal Product Manager owning the full E2E SW CRM product vision and roadmap across the CRM++ value stream (Single CRM Consolidation, Entitlements, Sales Comp, WXP Hardening, Master Data, SFDC R&M; etc.). This is a generalized req: the detailed delivery plan is not finalized yet, so the PM sets strategic direction and prioritization as the roadmap firms up, rather than executing a fixed pre-defined plan. Defines PRDs for cross-program initiatives and aligns business outcomes with technical solution architecture. Leads E2E product governance — QBRs, steering committee updates with L3 / L4 Sponsors. Coordinates roadmap alignment with the Program Manager and drives cross-org product strategy alignment (Digital, EO, HPS, CO, Print, Software Sales, Finance).

Key Responsibilities
Product Strategy & Multi-Cloud Roadmap

- Define Platform Vision: align business goals (e.G., accelerating deal velocity, lowering customer support resolution times) with the appropriate Salesforce cloud solutions

- Build Multi-Cloud Strategy: evaluate how different Salesforce products — Sales Cloud, Service Cloud, Data Cloud, Experience Cloud, Revenue Cloud (CPQ) — work together within the enterprise architecture

- Feature vs. Buy vs. Standard Evaluation: decide when to use standard Out-of-the-Box (OOTB) functionality, purchase third-party managed packages from the AppExchange, or fund custom Apex/LWC development

Technical Strategy & AI/Automation Governance





- Agentic & AI Workflows: strategy for implementing Salesforce AI capabilities (e.G., Agentforce, Einstein Copilot, Prompt Builder) to automate multi-step business actions

- Data Architecture Strategy: partner with enterprise architects to utilize Data Cloud or external data lakes/warehouses, ensuring clean, real-time data flow into Salesforce for unified operational reporting

- Minimize Technical Debt: manage custom code, legacy workflows, and Apex triggers;
continuously migrate legacy setups toward standard platform automation (e.G., Flow Orchestration) to keep release maintenance overhead low

Stakeholder Management & Value Realization

- Executive & Business Alignment: translate complex business requests into scalable platform capabilities, acting as the primary liaison between business units (Sales, Support, Marketing, Ops) and IT/Engineering

- ROI & Value Tracking: measure business outcomes post-release (e.G., lead-to-opportunity conversion changes, user adoption rate, time-to-close metrics, platform cost-per-user)

- Trade-Off Negotiation: manage competing priorities across revenue and operations teams to sequence implementation phases into actionable MVPs

Release Management & Ecosystem Alignment

- Salesforce Release Strategy:



evaluate Salesforce's platform releases to identify high-value new features, plan sandbox regression tests, and incorporate relevant capabilities into the backlog

- Vendor & AppExchange Governance: manage third-party SaaS vendors, app package licenses, and third-party integrations connected into the SFDC environment

- License & Capacity Planning: monitor usage of platform limits (API calls, storage limits, custom objects, license allocations) to optimize total cost of ownership (TCO)

Agile Backlog & Delivery Supervision

- Epic & xhfqzwm User Story Framing: map out high-level epics, user journeys, and technical dependencies for Salesforce developers, architects, and admins

- Sprint Execution Oversight: partner closely with SFDC Product Owners or Scrum Masters during sprint planning, backlog refinement, and acceptance validation

Required Experience & Skills

- 9-12 years Product Manager / SFDC product experience in enterprise SaaS environments · Principal-level product thinking

- DEEP E2E SW CRM ecosystem expertise · 5+ years hands-on with Salesforce Sales Cloud + Service Cloud + Experience Cloud and Lead-to-Cash process & capabilities

- Multi-VP stakeholder management · comfort presenting to L3/L4 Sponsors and steering committees

- Data-driven decision making · comfortable working with SFDC dashboards · Tableau · Excel forecasting models

- Understanding of adjacent platforms: WXP (Subscription) · SAP OTC · MDM/MADO · CPQ/IQ · Neuron · Contractual + Transactional Selling

Nice to Have

- HP or Fortune 100 tech industry experience in CRM/SFDC product management at enterprise scale

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