is seeking a CS Transformation & Implementation Specialist to lead the design and rollout of an AI-ready back-office customer operations platform.
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You will bridge CS Operations, Product and IT, translating operational needs into actionable requirements, and drive end-to-end delivery from discovery through post-launch optimization.Your role focuses on optimizing xugodme omnichannel workflows, implementing Zendesk, and delivering scalable automation while maintaining a strong
📌 AI-Driven CS Transformation & Zendesk Lead (España)
🏢 Lastminute.Com
📍 España
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