- Support global program implementation by ensuring adherence to general processes and solutions.
- Drive effective usage and full adoption of relevant core systems, such as SAP functionalities, Project module, Service orders, FSM, One IB, Project Review process.
- Engage with key stakeholders to gather and analyze business requirements.
- Harmonize business processes across the Hub and with Global BU processes.
- Support sharing and adoption of best practices.
- Collect and prioritize business process improvement requirements from local BPOs.
- Evaluate, document, and submit recommendations for future process changes.
- Troubleshoot, analyze, and resolve complex issues.
- Implement measures to enhance process efficiency and effectiveness.
- Support implementation of metrics to enhance Business Performance, operational efficiency, and Quality.
- Conduct data collection and analysis to monitor business process performance.
- Manage data practices across the Hub to ensure accurate management across systems.
- Identify training needs for business processes and organize training sessions.

Requirements - Degree in Engineering, Business Administration, Information Technology, or related field.





- Minimum 5 years of experience in operational roles related to business process management or program implementation in manufacturing or service industry - Strong understanding of change management methodologies and best practices - Proficient in data analysis and reporting, with the ability to synthesize information and derive actionable insights for process improvement.
- Excellent communication and interpersonal skills, with the ability to engage and persuade diverse stakeholders at all levels.
- Fluency in English (both written and oral) - Willingness to travel (30 – 40%) Core Competencies Demonstrates expertise in business process management and program implementation, with a strong focus on data analysis, stakeholder engagement, and change management methodologies. Proven ability to enhance operational efficiency and quality through effective process improvement strategies. Hard Skills - Data Analysis - Process Improvement - Business Process Documentation - Metrics Implementation - SAP Functionalities - Project Management - Troubleshooting - Operational Performance Monitoring - Training Needs Assessment - Business Requirements Gathering Soft Skills - Excellent Communication - Interpersonal Skills - Persuasion Skills Industry Keywords - Manufacturing - Service Industry - Global Processes - Best Practices - Program Implementation Tools & Technologies - SAP - Project Module - Service Orders - FSM - One IB

📌 Business Process Owner, HUB Europe (Madrid)
🏢 Jobtailor
📍 Madrid