Job Title

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Customer Service Representative (Danish-speaking) - On-site - XM01

Experience the power of a game-changing career

Are you looking forwhat’snext?We’rea integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Ifyou’relooking to grow and be inspired, as aCustomer Service Representative in Barcelona, Valencia or Malaga (On-site),you will be part of our team ofgame-changerswho are powering the brands of the future inelectric cars.

Career growth and personal development

This isa great opportunityto experience the power ofwhat’snext and develop “friends for life” at the same time.We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed.

What you will do in this role In everything we do, we believe in doing right by and for people – our clients,theircustomers, our people, our community, and our planet.

As aCustomer Service Representative on our team, you will:

Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands

Log call details onto call management systems and provide response and resolution within SLA

Maintain service and product knowledge and expertise associated with applications specific to individual customers





Ensure contractual SLA is maintained

Provide cover for other Agents in their absence, either within the same team or across teams

Understand and comply with administrative duties including holiday, sickness and overtime

Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Your qualifications

We embrace ourgame-changerswith open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

AreproficientorbilingualinDanishand are fluent in English

Have 1 year working experience in Customer Service

Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

Have good disposition to work in a customer service environment

Can take ownership and progress calls to resolution or to elevate call to resolution

Experience in the automotive industry

Have working experience with electric vehicles or possess your own

What’sin it for you





We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.That’swhy we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

-Full-time 39hours/weekpermanentcontract:Monday to Friday09:00h to 18:00h

Salary21.700 euros gross/year+ up to 2.000 eurosgross/year in bonus

Central location inBarcelona, Valencia or Malaga

Bring-a-friend (referral) bonus opportunities

Full paid training on the company and the project you’ll be working on

Career development programsandspecialized courses

Experience the best version of you!

At Concentrix , we invest in ourgame-changersbecause we know that when our people thrive, our clients and their customers thrive.

_Concentrix is an equal opportunity employer_

We’reproudlyunited as oneteam, one company, globally.We’recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. xugodme All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1746007

Location

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements

Danish (Required), English

Time Type

Full time

📌 Customer Service Representative (Danish-speaking) - On-site (Benalmádena)
🏢 CNX
📍 Benalmádena