About the Company

Serrala is the integral leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications. Our solutions streamline all working capital-related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments. Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse global community. Join us as we lead the future of finance automation!

Customer Success is a core pillar of Serrala’s revenue organization. The Customer Success & Operations Manager is responsible for ensuring the success, stability, growth, and operational excellence of the Standard Segment portfolio in DACH. It requires a highly structured, data-driven, and commercially aware professional who can drive measurable business impact in a multi-product SaaS environment. This is a high‑visibility role with significant cross‑functional exposure and direct contribution to Serrala’s growth and 3R performance (Retention, Revenue, Referenceability).

Lead churn mitigation plans in partnership with Account Management and Consulting.
Customer Success Pipeline Ownership
Own CS-qualified pipeline generation for the Standard Segment in DACH.
Track, forecast, and report on CS‑sourced pipeline performance.




Define and lead operational initiatives supporting the Standard segment.
Establish KPIs and dashboards for retention, pipeline, and operational performance.
Ensure CRM hygiene, forecasting discipline, and structured monthly reporting.
Customer Health & Data Discipline
Oversee automated health scoring combining adoption, engagement, support and renewal likelihood.
Use data insights to prioritize customer interventions and focus areas.
Ensure structured documentation and CRM data accuracy across the portfolio.
Cross-Functional Project Leadership
Lead initiatives and projects involving Sales, Support, Product, Consulting, and RevOps.
Define project scope, milestones, owners, and performance metrics.
Report project progress, impact, and mitigation plans to stakeholders.

Relevant experience in Customer Success, Operations, Program Management or related roles in B2B SaaS.
Proven track record leading structured projects from design to execution.
Native or business-fluent German.
Business-fluent English.
Proficiency in Salesforce
Strong project leadership and execution discipline.
Commercial acumen and renewal fluency.
Data-driven decision-making and prioritization.
Executive-level communication and stakeholder management.
Flexible mobile work options
Language courses (German & English)

📌 Standard Customer Success & Operations Manager DACH (Barcelona)
🏢 Serrala
📍 Barcelona