Looking for an Customer/Technical Support Engineer (XDR/KOI) for a long term contract position to work on Cortex XDR Support Team based in Madrid. Resolve Break/Fix technical support cases, handling configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.

Usted podría ser el solicitante perfecto para este trabajo. Lea toda la información asociada y asegúrese de presentar su candidatura.

Your Impact

This position calls for someone who possesses a good >> background and works proactively to drive results. This person is a self-starter, versátil, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.

Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner





Work directly with ETAC and Engineering to get customer issues resolved

Publish Technical Support Bulletins and other user documentation in the Knowledge Base

Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues

Have a thorough understanding xsgfvud of software release and bug cycles

Your Experience

BE/B.Tech engineering, equivalent technical degree or equivalent

Ability to work in a dynamic, fast moving and demanding environment

Ability to collaborate with high-performing internal and outsourced teams

Efficient team player

📌 Information Technology Support Engineer (Madrid)
🏢 Infotree Global Solutions
📍 Madrid