Company DescriptionAre you ready to trade your job for a journey? Passion, excitement & global collaboration are all core to what it means to be a FlyMate. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We've since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,300 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.Job DescriptionFlywire is seeking an autonomous, forward-thinking IT Support Engineer I based in Valencia to drive operational excellence and continuous improvement within our global IT Operations team.In this role, you will be the face of IT for our vibrant Valencia Hub, providing high-touch technical support and ensuring a smooth digital workplace for all employees. Operating as a crucial link between local support needs and global IT infrastructure, you will troubleshoot daily operational issues, document common fixes,



and contribute to ongoing automation and self-service initiatives.You will balance hands-on technical troubleshooting and core SaaS administration with physical asset lifecycle management, ensuring seamless onboarding/offboarding, immaculate data integrity, and strict compliance alignment.Work Mode Note: This role is primarily office-based in Valencia, combining in-person employee engagement and physical IT asset management with high-impact global projects.Key ResponsibilitiesOperational & L1 Technical Support: Deliver high-touch technical support for local on-site teams and remote FlyMates globally, diagnosing and resolving complex hardware, OS (macOS/Windows), network issues, analysing incoming problems and escalating when necessary.SaaS Stack Administration: Manage identities, access, and security configurations within Flywire’s primary platforms: Google Workspace, Okta, Slack, Jira… among others.Shift focus from quick fixes to long-term systemic solutions. Document high-quality Standard Operating Procedures (SOPs) to feed internal AI knowledge tools and identify recurring operational friction to automate through workflow tools or scripting.Autonomously manage end-to-end hardware operations (procurement, inventory forecasting, provisioning, vendor coordination, and MDM zero-touch deployments).

Maintain 100% data integrity in our global asset database.Serve as a local guardian for SOC2 compliance and User Access Reviews (UAR),



enforcing strict IAM protocols across enterprise applications.Cross-Functional Global Synergy: Collaborate directly with global Corporate IT, CPE, and Infrastructure teams to execute infrastructure updates and align on-site operations with global standards.Must reside in or be able to commute daily to our Valencia office.Fluent spoken and written English (B2+/C1) for daily collaboration with global teams.Experience: 3+ years of progressive IT support/operations experience in a fast-paced SaaS, FinTech, or digital product company.Proven expertise deploying, securing, and troubleshooting both macOS and Windows environments.SaaS Administration: Demonstrable administrative experience with Okta, Google Workspace, Slack, and Jira.Hands-on experience managing IT hardware lifecycles, inventory control, and vendor relationships.Experience with MDM platforms (Jamf, Iru, Workspace One, or similar).Okta Workflows), APIs, or scripting languages (Bash, PowerShell, Python) to eliminate repetitive tasks.AI Tooling & Knowledge Management: Familiarity or high motivation toward leveraging AI-driven IT support bots, smart ticketing routing, and structured documentation.Additional InformationWe Offer:Employee Stock Purchase Plan (ESPP)Flying Start, our immersive global induction programmeWork alongside brilliant people, see more via #InsideFlywire on social mediaA dynamic integral team collaborating virtually for yearsWellbeing programmes including mental health, wellness and yoga, pilates and HIIT classes with global FlyMatesThe chance to be a meaningful part of our success, since every FlyMate makes an impactCompetitive time off including FlyBetter Days to volunteer for a cause you believe in and Digital Disconnect DaysSubmit today and get started!

📌 It Support Engineer {Fully Remote} (Valencia)
🏢 Flywire
📍 Valencia