We're looking for an ITSM Tooling Engineer (BMC Helix) to join our team. In this role, you will design, configure and enhance BMC Helix ITSM/Digital Workplace solutions, ensuring seamless integration with existing IT processes and tools. You will be responsible for implementing workflows, improving automation, and integrating third‑party systems such as Azure DevOps, while contributing to the strategic evolution of the ITSM ecosystem.

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This is a key opportunity to work on a mission‑critical platform, contributing to digital transformation initiatives and innovations such as AI‑enabled capabilities, intelligent chat, and smarter documentation workflows.

Responsibilities

Configure, customize and enhance BMC Helix ITSM/Digital Workplace functionalities

Support design and implementation of new BMC features and services

Gather requirements from ICT functional teams and document technical designs

Create workflows to automate ITSM processes and simplify business operations

Integrate BMC Helix with third‑party platforms such as Azure DevOps

Onboard and manage users, permissions and teams within the platform

Provide technical support and ensure platform stability during changes and after delivery

Assist in introducing AI‑driven enhancements for language, chat and documentation suggestions

Contribute to testing, quality assurance and continuous improvement initiatives

Collaborate with cross‑functional teams to ensure alignment with governance and security standards

Requirements

3+ years of experience supporting BMC Helix ITSM/Digital Workplace, including configuration, customization and integration

Strong understanding of ITSM processes and hands‑on experience creating automations and workflows

Familiarity with BMC development life cycles for ITSM‑related functions

Hands‑on experience with integrations involving Azure or other cloud technologies





Excellent analytical and problem‑solving skills with ability to work independently and drive results

Strong communication and stakeholder engagement skills in English

Proficiency in MS Office tools (Visio, Excel, PowerPoint)

Ability to collaborate effectively with cross‑functional ICT teams and business stakeholders

Nice to have

Certifications in BMC Helix and/or ITIL

Experience in onboarding and managing teams in large enterprise environments

General understanding of the insurance or financial services sectors

Degree in Computer Science, Engineering or related discipline

We offer

Private health insurance

EPAM Employees Stock Purchase Plan

100% paid sick leave

Referral Program

Professional certification

Language courses

EPAM is a leading digital transformation services and product engineering company with 61,700+ EPAMers in 55+ countries and regions. Since 1993, our multidisciplinary teams have been helping make the future real for our clients and communities around the world. In 2018, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga, Madrid and Cáceres as well as remotely across the country.

Here you will collaborate with multinational teams, contribute to numerous innovative projects, and have an opportunity to learn and grow continuously.

Why Join EPAM

WORK AND LIFE BALANCE. Enjoy more of your personal time with flexible work options, 24 working days of annual leave and paid time off for numerous public holidays.

CONTINUOUS LEARNING CULTURE. Craft your personal Career Development Plan to align with your learning objectives. Take advantage of internal training, mentorship, sponsored certifications and LinkedIn courses.

CLEAR AND DIFFERENT CAREER PATHS. Grow in engineering or managerial direction to become a People Manager, in‑depth technical specialist, Solution Architect, or Project/Delivery Manager.

STRONG PROFESSIONAL COMMUNITY. xugodme Join a general EPAM community of highly skilled experts and connect with them to solve challenges, exchange ideas, share expertise and make friends.

📌 ITSM Tooling Engineer (BMC Helix) (España)
🏢 Epam Systems
📍 España