Your role at Dynatrace:
Dynatrace is seeking a Business Systems Analyst who will work with the Post Sales domain within the greater Transformation Office organization. This individual should be highly experienced with CRM and post-sales technology platforms and have strong communication, documentation, and stakeholder management fundamentals.

This role requires someone who can confidently work with stakeholders and guide them in the right direction with an inherent drive for process and delivery excellence. This role will heavily focus on Customer Success, Support, and Professional Services processes though may expand into other areas of the post-sales lifecycle.
- Lead the creation, documentation, and presentation of business process flows, both as-is and to-be
- Partner with all D1/Post Sales business functions to formalize functional and non-functional requirements in a user-story format
- Influence business stakeholders on industry best practice, keeping focus on core requirements, and using horizontal thinking (end-to-end, dependencies, etc.) to ensure successful solutions




- Partner with Product Owners to manage a backlog of work
- Primary liaison to the delivery teams for business process and requirements to deliver work in an Agile Scrum process (user story, Acceptance Criteria, pointing, etc.)
- Collaborate with the integration team as the process SME, familiarity with source-to-target requirements
- Communicate relentlessly - document decisions and risks and ensure full visibility to Product Owners and impacted stakeholders
- Work amongst peers to create and adhere to BSA standards to create a Center of Excellence (consistent way of working, templatized documentation, etc.)
- Understand customer success, support, and professional service processes from the lens of both the customer and the operations teams responsible for managing data and working with the system, thinking about scale

What will help you succeed:
- Salesforce experience (Sales Cloud and/or

📌 Sr Business Systems Analyst (Barcelona)
🏢 Dynatrace
📍 Barcelona