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What Youll Do

As a Manager - BCG Vantage, Sales & Service (Topic Activation path, Marketing, Sales & Pricing Practice Area), youll bring expertise in Customer Experience (CX) and Sales to a growing global team. A core part of this role is helping colleagues who are putting together a client pitch for CX-related projects. Understanding client needs and confirming the BCG Sales & Service team is the right fit (or pointing them to who is).

Identifying topic experts to support the pitch, and bringing in senior BCG support when its truly needed to close the deal. Youll also serve as a thought partner and CX content expert to case teams and topic/sector leaders, helping structure and solve complex client issues, bringing the full breadth of BCG's Customer Experience expertise to each opportunity. Additionally, as a Manager in BCG Vantage you will drive development of intellectual property and knowledge assets to support the CX topic business, serving as an active contributor to commercialization efforts for the CX topic, whilst working with business leaders to drive proposals & go-to-market efforts.

As a Manager, you may line manage a team of junior colleagues, taking responsibility for their goal setting, ongoing feedback and career development support.

Our Customer

Experience (CX) team helps clients build customer-centric strategies and operating models across four core areas: Commercial &





• Customer Relationship Strategy (translating customer research and insights into a customer-centric company strategy)

• Channel Optimization (diagnosing channel performance and redesigning the channel mix across store, phone, digital and other channels)

• YOURE GOOD AT Understanding customer expectations and pain points through qualitative and quantitative research, and translating that into a customer-centric commercial and relationship strategy Diagnosing channel performance and helping redesign the channel mix across store, phone, digital, and other channels Helping colleagues shape and put together a strong customer-experience pitch for a client, quickly understanding what's needed, confirming you're the right person to help (or pointing elsewhere), and pulling together the right examples, experts and/or materials to support Communicating with senior stakeholders, demonstrating the ability to engage your audience effectively Managing a portfolio of projects, with strong awareness of business priorities and commercial impact Training, coaching, and mentoring junior team members What Youll Bring 3+ years consulting experience in relevant customer service topic required; candidates with consulting experience preferred In lieu of consulting experience, 4+ years minimum industry experience required

• Bachelors degree in relevant field Some experience mentoring or coaching colleagues Hands-on experience in a B2C context in one or more of the following: customer research (translating qualitative/quantitative insights into strategy), channel performance diagnostics and channel mix design, customer journey mapping and redesign,



or CX operating model design (org, governance, KPIs) key account management experience is a plus Nice to have (not required): some experience or interest bridging Marketing and Sales &

• Service topics Fluency in English; other languages requested in certain locations Outstanding interpersonal and communication skills to interact with internal and external stakeholders while working in a global collaborative team environment Who Youll Work With As a Manager, BCG Vantage on our Topic Activation path, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. Our teams combine deep domain expertise with proprietary know-how and data assets to address targeted challenges directly with clients and case teams; co-creating insights on industry trends and functional topics, building proprietary data and tools, and codifying expertise that helps BCG deliver excellent business value to its clients. With general experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise.

Boston Consulting

Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

📌 Manager - BCG Vantage, Customer Experience (CX) (Madrid)
🏢 Boston Consulting Group (BCG)
📍 Madrid