The Hoxton Poblenou in the city of Barcelona is our 11thHoxton. The hotel boasts 240 bedrooms ofdifferent sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).
Four Corners brings the energy and attitude of New York with quick slices of thick crust, Detroit-style pizza at The Slice Shop or lighterItalian-Americaninspired dishes, perfect for a long lunch or dinner that rolls into late-night cocktails and natural wine.
Tope is our rooftop taqueria with views over Barcelona, serving Mexican-inspired flavours and punchy cocktails.
Reporting totheFront Office Manager, you will be responsible to provide brilliant and genuinely helpful customer service for every guest looking to stay in The HoxtonPoblenou.
Job Description
What you’ll do…
- You will ensure all our guests feel they are treated as individuals and will want to return.
- Leading and motivating a team of high-energy people who genuinely care about guest experience, helping to set goals, coach performance, and create a positive, inclusive environment.
- Assist the FOM monitoring departmental costs and support the management of expenses in line with budget guidelines.
- Ensure that all hotel standard operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
- Maintain strong communication and collaboration between front office, housekeeping, maintenance, and F&B; teams.
- Be confident and knowledgeable in all health and safety procedures and support their consistent implementation.
- Act as part of the hotel crisis and fire response teams, ensuring familiarity with all relevant procedures.
- Deliver consistently high levels of customer service to both guests and internal teams, helping to build strong relationships with supplier
📌 Assistant Front Office Manager (Barcelona)
🏢 Accor Hotels
📍 Barcelona
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.