Experteer Overview

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In this entry-level role, you join the IT Service team to provide first-line support for business applications, resolving incidents and service requests with a focus on timely, user-friendly service. You will work in an international, multi-time-zone environment and contribute to a growing support organization. The role emphasizes problem-solving, clear communication, and a customer-oriented approach.

You will be part of a mission-driven technology team delivering reliable application support across the organization.

Compensaciones / Ventajas

- Act as first point of contact for users with application issues and provide initial functional support
- Manage incidents and service requests through their lifecycle with proper documentation and prioritization




- Troubleshoot common application issues and guide users on functionality or incorrect usage
- Escalate complex incidents to L2/L3 teams and track resolution
- Monitor recurring incidents and collaborate with teams to improve services
- Contribute to an effective support service through clear communication and structured ticket management

Responsabilidades

- Basic understanding of business applications and IT xugodme environments
- Experience in Service Desk, Help Desk, Application Support or similar environments; junior profiles welcomed
- Familiarity with ITSM or ticketing tools; ServiceNow is an advantage
- Strong communication, organization, and problem-solving skills
- Availability to work from Madrid or Barcelona in a hybrid model and support across multiple time zones

Requisitos principales

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📌 Multiple IT Business Systems Analysts Specializations Entry Professional (Barcelona)
🏢 Hitachi
📍 Barcelona