Barcelona, SpainJob ID: R0136873Date Posted:2026-08-07Company Name:HITACHI ENERGY SPAIN, S.A.U.Profession (Job Category):IT, Telecom & InternetJob Schedule: Full timeRemote:NoJob Description:The OpportunityWe are looking for 7 L1 Application Support Analysts to join our growing IT Service team in Madrid or Barcelona.In this entry-level role, you will be part of the first line of support for business applications used across our organization, helping users resolve incidents and service requests while ensuring an effective and timely support experience.instead, we are looking for people with a good understanding of IT and applications, strong problem-solving and communication skills, and an interest in building their career in application support and IT service management.How You'll Make an ImpactAct as a first point of contact for users experiencing issues with business applications, analysing requests and providing initial functional support.Escalate incidents requiring deeper technical analysis or development to the appropriate L2/L3 teams and follow up through resolution.Your BackgroundVocational training (FP/Grado Superior), Bachelor's degree, technical courses or equivalent knowledge in IT, Computer Science, Information Systems or a related area.Previous experience or relevant knowledge in Service Desk, Help Desk, Application Support, IT Support or similar environments; junior profiles with relevant training are welcome.Basic understanding of business applications, IT environments and incident/service request management.experience with ServiceNow is considered an advantage.Availability to work from Madrid or Barcelona in a hybrid model.



As the team will provide support across different time zones, positions will be available across different service shifts, including morning, afternoon and night coverage.About UsHitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. You may request reasonable accommodations by completing a general inquiry form on our website.

Use of Al and automated tools in recruitmentAs part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's General Data Privacy Notice.Background Screening and Security ChecksAs part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws.

Madrid, SpainType: Full time

📌 Multiple IT Business Systems Analysts Specializations Entry Professional (Barcelona)
🏢 Hitachi
📍 Barcelona