Location: Hospitalet de l’Infant| Type: Full-Time, Permanent.

You will be responsible for perfect end-to-end order fulfillment within the order to cash process to deliver customer satisfaction. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling

Responsibilities:

What You'll Do
- Ensure perfect order fulfillment of orders and resolve issues as required
- Work closely with sales management for billing adjustments
- Key transactional contact for customers
- Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement
- Update customer master information in ERP
- Process billing related adjustments (e.g. returns, credit/debits)
- Document and follow up of internal and external complaints
- Identify opportunities for process improvement
- Take part in process optimisation and automation projects




- Contribute to the standardisation of procedures and internal documentation.
- Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up

Qualifications:

Who You Are
- College/university degree
- Fluent English, and Spanish language
- ERP knowledge is an advantage
- Troubleshooting/problem solving skills
- Ability to build relationships
- Customer Service experience is an advantage
- Good communicatonal skills
- Precise, detail-focused
- Ability to multitasking
- Able to cope with stress
- Positive attitude, friendly, empathy
- Proactivity and initiative.
- Adaptability to change.
- Ability to influence and communicate with a wide range of stakeholders
- Accountibility and ownership
- Follows the rules, but also thinks out of the box and is open for other solution

📌 Customer Experience Representative (Vandellós y Hospitalet del Infante)
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📍 Vandellós y Hospitalet del Infante