Location: Madrid, Spain (On-site – Puerta de Toledo / Pirámides area)

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Company: Foundever Working hours: Full-time | 39h/week

Salary: €1,635.33 gross/month

Contract: Fixed-term contract (3 months) Start date: ASAP

Would you like to join an international fashion and footwear brand in a dynamic customer service environment?

At Foundever, we are looking for a native or bilingual Portuguese speaker with an advanced level of English to join our Madrid team as a Customer Service Advisor.

Key Responsibilities

Support customers via phone, chat, and email

Handle inquiries related to orders, deliveries, invoices, and claims

Deliver an excellent customer experience

Perform administrative and back-office customer support tasks

What We Are Looking For

Native or bilingual Portuguese

Advanced English level (minimum C1)





Previous experience in customer service or call center environments is valued

Legal eligibility to work in Spain

Training

Paid training included in the contract

Duration: 5 days

Schedule: 09:00 – 18:00

What We Offer

Salary of €1,635.33 gross/month

Monday to Friday schedule: 09:00 – 18:00 (including public holidays)

International and professional work environment

Real opportunities for professional growth within Foundever

On-site work at our Madrid hub

If you are interested in joining a multicultural team and developing your career in customer experience, we would like to hear from you.

At Foundever, we invest in your professional and personal growth through a holistic well being approach covering physical health, work life balance, and social impact.

Foundever is committed to equal opportunities, diversity, and inclusion. xiphteb This recruitment process supports blind CV screening.

📌 Portuguese-Speaking Customer Service Advisor | Madrid | Fashion Retail Project (Coslada)
🏢 Foundever
📍 Coslada