" Customer Success Executive (French Market) Department: SaaS Employment Type: Full Time Location: Barcelona Description As a Customer Success Manager at Infor, you will support customers across France and other French-speaking regions, helping them achieve their business goals through successful adoption of Infor solutions.

You will serve as a trusted partner, driving customer engagement, value realization, retention, and long-term success.

Working closely with both customers and internal teams, you will ensure customers receive maximum value from their partnership with Infor.

What You'll Do * Manage a portfolio of French-speaking customers and develop strong customer relationships. * Lead customer onboarding and adoption activities to accelerate value realization. * Create and execute success plans aligned to customer goals and business priorities. * Provide proactive guidance and recommendations to support customer success. * Monitor customer health and engagement to identify risks and opportunities. * Build and maintain relationships with key customer stakeholders. * Facilitate regular customer reviews and success discussions. * Collaborate with internal teams to coordinate customer support and issue resolution. * Act as a trusted advisor by understanding customer objectives and helping them achieve measurable outcomes. * Support renewal and retention activities through strong customer engagement and value delivery.



* Identify opportunities to improve customer adoption and expand the use of Infor solutions. * Share customer feedback and insights to support continuous improvement initiatives. * Use customer success platforms and reporting tools to monitor customer engagement and success metrics. * Maintain accurate customer records and account plans. * Leverage data to prioritize actions and improve customer outcomes.

What We're Looking for: * Experience in Customer Success, Customer Experience, Account Management, Consulting, Professional Services, or another customer-facing role. * Proven ability to build relationships and manage multiple stakeholders. * Strong communication and presentation skills. * A collaborative and customer-centric approach. * Strong problem-solving and organizational capabilities. * Experience working within SaaS, ERP, or enterprise software environments is preferred. * Native-level French is required. * Professional fluency in English is required. * Additional European languages are considered an advantage.

What Makes You Successful * You are passionate about helping customers achieve their goals. * You build strong and lasting relationships based on trust. * You are proactive and comfortable managing multiple priorities. * You enjoy working in an international and collaborative environment. * You are keen to learn new technologies and leverage AI-enabled tools to enhance customer engagement and business outcomes. " #J-18808-Ljbffr

📌 Customer Success Executive (French Market) (España)
🏢 Infor
📍 España