IT Service Management (ITIL) Practice OwnerHaga clic en "Solicitar" a continuación para enviar su candidatura. Asegúrese de que su CV está actualizado y de que ha leído primero las especificaciones del puesto.SummaryRate: NegotiableDuration: 12 MonthsAbout the ClientOur client is a general leader in aviation technology, delivering innovative IT and communications solutions that connect airlines, airports, aircraft and governments worldwide. Operating in over 200 countries and territories, they play a critical role in enabling the safe, secure and efficient movement of millions of passengers every day.About the RoleThis is a strategic governance role focused on defining best practice, driving adoption, improving service maturity and enabling automation and AI—not day-to-day operational management.You'll work closely with Engineering, Product Management,



Project Delivery, Service Operations and ServiceNow teams to build scalable, measurable ITIL processes that support business objectives and customer commitments.Key Responsibilities: ITIL Practice Ownership & GovernanceDevelop and maintain governance frameworks, process documentation, controls, standards and operating procedures.Define end-to-end process models, RACI matrices, approval models, escalation paths and governance expectations. xkdbapo Establish consistent standards for prioritisation, classification, risk assessment, customer impact, communications and post‑implementation reviews.#J-18808-Ljbffr

📌 IT Service Management (ITIL) Practice Owner (Barcelona)
🏢 Psd Group
📍 Barcelona