Customer Support Agent – Spanish Speaking

Location:
Melilla, Spain

Working Model:
On-site, with remote flexibility for evening and weekend shifts

The Role

We are looking for a
Spanish-speaking Customer Support Agent
to join our client's Customer Support team in Melilla. You will provide high-quality support to Spanish-speaking players, helping resolve queries efficiently while delivering a positive customer experience.

This is a great opportunity for someone with previous customer service experience who is comfortable working in a
rotating shift environment
, including evenings, nights and weekends.

Key Responsibilities
- Provide professional and efficient customer support to Spanish-speaking players.
- Handle customer queries and resolve issues across relevant support channels.
- Communicate clearly and professionally in Spanish and English.
- Work collaboratively with international teams and internal departments.
- Follow established processes and procedures to ensure a consistent customer experience.




- Work flexibly across a rotating schedule, including nights and weekends.

Requirements
- Native-level Spanish
is essential.
- Intermediate to fluent English
for internal communication.
- 6 months or more of customer support/customer service experience
.
- Strong communication and interpersonal skills.
- Customer-focused mindset with a proactive and positive attitude.
- Comfortable working shifts, including nights and weekends.
- Ability to work independently and as part of an international team.
- Candidates must have the
right to work in Spain/EU
. Visa or work permit sponsorship is not available.

Salary & Benefits
- €18,000-20,000 gross annual salary
.
- Performance bonus of up to
10% of annual salary.
- Up to
4 weeks of "work from anywhere" flexibility
.
- Relocation support:
flights +
€750 relocation advance + 2-4 weeks of temporary accommodation.

📌 Customer Support Agent (Melilla)
🏢 Pentasia
📍 Melilla