Descripción del puesto:

In addition to other responsibilities such as guest service, customer service, check-in, early check-out, and managing the entry and exit of the hostel, the receptionist performs administrative tasks like organizing check-ins for the following days, verifying guest information, and must be prepared to handle situations without immediate support from a supervisor or manager.

Key Tasks and Responsibilities (In this role, you will):
- Welcome all guests and assist them during the check-in and check-out process.
- Cultivate a positive attitude and friendly behavior towards both guests and staff.
- Respond to all guest inquiries and requests through all available communication channels.
- Be available to answer calls via WhatsApp and phone.
- Efficiently manage guest bookings and reservations.
- Maintain a clean and organized work environment at all times.
- Assist with administrative and office tasks as needed.
- Accurately record guest information, including contact details and dates of stay.
- Process reservations in person when necessary.




- Sell reservations, tours, activities, and additional services following the company’s established procedures.

Key Functional Competencies (You possess the following):
- At least 1 year of experience working as a hotel receptionist or in a customer service role.
- Strong written and verbal communication skills.
- Advanced English and Spanish and French
- Ability to maintain a positive and friendly attitude even under high pressure.
- Excellent organizational and multitasking skills.
- Availability to work overnight (including weekends).
- Ability to learn and manage systems.

Experience / Education (You are/have):
- Good level of English, French and Spanish (preferred).
- Bachelor’s degree in Tourism, Hotel Management, Business Administration, or a related field. Candidates with equivalent professional experience or relevant certifications will also be considered.
- 1 to 3 years of customer service experi

📌 Receptionist (Barcelona)
🏢 Leevin Group
📍 Barcelona