Who we are?
bnetwork is a Specialist SaaS accommodation management company based in Barcelona, Cannes, London, Paris, Vienna & Singapore.
we have been managing complex hotel & accommodation management services for large citywide events (congresses, exhibitions, festivals, trade fairs etc.) across Europe since 2004.
Our bespoke & proprietary software, combined with our customer centric approach & philosophy have helped position us as the leading accommodation management company for b2b events in EMEA.
We have worked for prestigious & high-volume events, from Corporate events (Microsoft, Cisco, SAP), to B2B professional events (Mobile World Congress, Websummit, ISE) to large Medical Congresses & Exhibitions (CPHI, EASL) and sporting events & festivals (Roland Garros).
Our account manager ensures the operational management of the services offered to the participants of the events, on behalf of the organizers. It attends to their requests, guarantees the quality of bookings and ensures the satisfaction of end customers. Work collaboratively with hotel partners and internal teams.




Main responsibilities
Booking management and relationship with participants
Manage participants' accommodation requests.
Respond to specific requests (modifications, special requests, reminders).
Propose solutions adapted to each customer profile, in relation to the available offer.
Issue commercial proposals according to the project.
Project monitoring and internal coordination
Manage contracts, conditions and offers in internal tools (Manage, Mantra).
Ensure the correct integration of the data into the system.
Coordinate with hotels to ensure availability, rate consistency and conditions.
Billing and administrative follow-up
Drafting reservation contracts.
Follow-up of payments and billing of services provided.
Transmit the necessary information to the finance team and ensure the traceability of exchanges.
Tracking customer satisfaction
Follow up on participant feedback and anticipate complai

📌 Accommodation account manager (Barcelona)
🏢 B NETWORK BARCELONA MANAGEMENT
📍 Barcelona