Help make the world more hospitable
The hospitality industry is uniquely human, and it deserves technology that's just as inspiring as the people behind it. At Mews, we're transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.
You'll work with smart, curious people who care deeply about what they do. You'll have autonomy and the trust to make good decisions and move quickly. And you'll enjoy a real sense of purpose as you see the impact of what we're building.
If you're motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you'll feel at home here.
About the role
Let's get into the specifics. It's impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:
You'll own closed revenue across 60 mid-market hotel groups spanning Spain, Italy, and Portugal. This is commercial territory ownership:
you identify and close upsells independently, qualify cross-sell opportunities, and stay commercially accountable through to signature. You manage portfolio health via Hook AI, run strategic QBRs focused on expansion, and decide quarterly which accounts get proactive energy and which you'll monitor remotely.
The portfolio is broad — 200–300 properties, multiple stakeholders, limited bandwidth. Which means the real skill is deciding what you will and won't do each quarter, and building the AI leverage to handle what you do at quality. You'll use Claude tokens, Gong insights, and Power BI to surface patterns across 60 accounts. The expectation is that you'll build your own CS stack: renewal automations, QBR prep workflows, territory prioritisation frameworks that you iterate on each month.
What you'll be doing
- Own closed revenue across your 60-account portfolio; identify, qualify, and close upsel
📌 Customer Success Manager (España)
🏢 Mews
📍 España