Customer Support & Operations Specialist

We are an innovative and disruptive hardware startup focused on developing high-end ergonomic peripherals to enable professionals and gamers to reach their maximum by enhancing their performance, health, and comfort.

As a Customer Support & Operations Specialist at Dygma, you will be responsible for ensuring our customers receive excellent support while helping our day-to-day operations run smoothly. This role combines customer and technical support with order management, inventory, warehouses, and logistics. You will work closely with our customers, international warehouses, and logistics partners to solve problems and ensure orders are delivered accurately and efficiently.

DUTIES AND RESPONSIBILITIESOperations & Logistics
- Manage daily orders across our warehouses in China and Europe.
- Manage orders in Shopify, including fulfillment, refunds, cancellations, and customer and order information.
- Manage our ERP and ensure order, inventory, and stock data is accurate.
- Manage and reconcile stock across our warehouses in China and Europe.




- Coordinate with warehouses and logistics partners to resolve shipping and fulfillment issues.
- Review warehouse, shipping, and logistics invoices.
- Negotiate rates and conditions with logistics suppliers.
- Stay up to date with international shipping regulations, duties, and tariffs.
- Help improve and document operational processes.

Customer Support
- Answer customer support tickets via email.
- Help customers on Discord, Reddit, YouTube, and social media.
- Troubleshoot product and technical issues.
- Develop in-depth knowledge of our products to provide accurate support.
- Identify recurring customer issues and help improve our products and documentation.
- Coordinate with the rest of the team to resolve more complex issues.

REQUIRED SKILLS AND EXPERIENCE
- Fluent English, both written and spoken.
- Excellent communication and customer service skills.
- Strong organizational ski

📌 Customer Support (Valencia)
🏢 Dygma
📍 Valencia