Job Requisition ID # 26WD100488

Position Overview

As a Client Services Specialist, you will provide frontline support to Autodesk customers and partners, ensuring the timely resolution of product access, licensing, and account issues. You will deliver an exceptional customer experience by solving problems effectively, communicating clearly, and collaborating in a fast-paced, team-oriented environment. Do you enjoy working with Windows, Microsoft Office, and CRM tools such as Salesforce to resolve customer inquiries?

Responsibilities
- Provide multi-channel support (phone, chat, email) to customers and partners
- Troubleshoot product access, licensing, account, and order-related issues, ensuring timely resolution
- Ensure access to purchased software using internal systems and remote tools
- Deliver a high-quality, solution-focused customer experience
- Educate customers and partners through training sessions, onboarding, webinars, and self-service guidance
- Act as a subject matter expert on Autodesk policies, processes, and tools




- Support partner enablement and collaborate cross-functionally (including Sales) to resolve issues
- Contribute to knowledge base content and recommend process improvements
- Maintain professionalism and adaptability in a fast-paced environment

Minimum Qualifications
- BSc or MSc graduate with 0–4 years of professional experience
- Experience using a CRM system
- Willingness to work versátil shifts and overtime as needed (shift start times of 7:00 AM)
- French and English fluent speaker

Preferred Qualifications
- Italian or Spanish, plus other language skills are an advantage
- Strong verbal and written communication skills
- Experience using a CRM system; Salesforce preferred
- Experience in a customer service or support environment with strong problem-solving skills
- Ability to manage multiple priorities in a dynamic, fast-paced environment
LI-MM2

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📌 Client Services Specialist, French speaker (Barcelona)
🏢 Autodesk
📍 Barcelona