Ship's Store Customer Services Manager

Amentum is a integral leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success.

Amentum is seeking a Ship's Store Customer Services Manager to support a unique US Navy program on the island of Diego Garcia. The Ship's Store Customer Services Manager is responsible for leading and overseeing customer service operations within the Ship's Store. This role requires a leadership mindset, excellent interpersonal skills, and the ability to ensure exceptional levels of service while maintaining operational compliance with policies and procedures.

Job Responsibilities

Customer Service Operations
- Managing day-to-day operations of the Ship's Store,



ensuring all aspects of customer service run smoothly and efficiently.
- Ensuring the provision of proactive, polite, and professional customer service to meet or exceed patron expectation Resolving customer service issues in a calm, professional, and efficient manner,
- including responding to complaints and facilitating resolutions.
- Monitoring feedback from patrons and identifying opportunities for improvement in customer service processes.

Supervision and Team Coordination
- Leading and supervising the customer service team, ensuring performance aligns with established company standards.
- Training, mentoring, and coaching staff to maintain high levels of professionalism and customer service proficiency.
- Organizing work schedules and assignments to ensure effective service coverage during operating hours.
- Conducting performance evaluations and providing constructive feedback to team members for i

📌 Ship's Store Customer Services Manager (Garcia)
🏢 Amentum
📍 Garcia