Job Summary:

We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure, asset management, and project-based support. The role involves troubleshooting, device lifecycle management, office IT infrastructure support, inventory management, and coordination with remote technical teams and third-party vendors.

Key Responsibilities:

End-User Support

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux). • Provision, deploy, replace, and decommission IT equipment. • Troubleshoot hardware, software, connectivity, and user-related issues. • Coordinate escalations with Level 2 support teams.

Office Infrastructure Support

• Support office IT services including network connectivity, printing, voice, AV, and workplace technologies. • Install, maintain, and troubleshoot switches, routers, access points, and related infrastructure equipment. • Assist with smart office solutions, digital signage, and conference room technologies. • Coordinate with vendors and support scheduled maintenance activities.

Asset Management

• Receive, register,



label, image, deploy, track, and maintain IT assets. • Conduct inventory audits and maintain accurate asset records. • Coordinate warranty repairs, device redeployment, disposal, and stock management. • Ensure compliance with asset management policies and audit requirements.

Project & Site Support

• Support office moves, hardware refreshes, equipment relocations, and infrastructure projects. • Assist with business events, demonstrations, and technology deployments. • Provide remote hands support and escort third-party vendors when required.

Required Skills

• Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure. • Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points). • Experience with hardware asset management and inventory control. • Strong troubleshooting, documentation, and customer service skills. • Ability to work independently and coordinate with remote support teams and vendors.

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