The Director, Account & Relationship Management is responsible for leading Wolters Kluwer ELM Solutions' global Account Management organization and driving the commercial success of the company's enterprise customer portfolio. This is a quota-carrying leadership role with accountability for customer retention, expansion revenue, and long-term account growth across a global installed base of strategic enterprise customers.

Reporting to the Vice President, Global Sales, the Director leads a team of Account Managers responsible for managing complex, multi-product customer relationships with many of the world's largest corporate legal departments. The Director develops and executes commercial strategies that strengthen executive relationships, modernize legacy commercial agreements, accelerate product adoption, and create long-term customer value.

This leader combines strategic thinking with disciplined execution, partnering across the business to deliver exceptional customer outcomes while maximizing recurring revenue and customer lifetime value.
This would be a remote based role.




Commercial Leadership
Lead the general Account Management organization responsible for protecting and growing recurring revenue across the installed customer base.
Carry and achieve annual renewal and expansion quotas.
Establish annual and quarterly business plans that deliver Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and Expansion ARR objectives.
Develop accurate forecasts and maintain disciplined pipeline management for all renewal and expansion opportunities.
Create a high-performance culture focused on accountability, execution, and measurable business outcomes.
Strategic Account Leadership
Develop comprehensive account strategies for the company's largest and most strategic global customers.
Build trusted executive relationships with General Counsel, Chief Legal Officers, Legal Operations leaders, Procurement, Finance, IT, and executive sponsors.
Lead Executive Busines

📌 Director, Account (Saldías)
🏢 Wolters Kluwer
📍 Saldías