TRAINEE – RESERVATIONS
The Ritz-Carlton Abama Resort, Tenerife
JOIN OUR TEAM
The Ritz-Carlton Abama Resort, Tenerife, is looking for a
Reservations Trainee
to join our team for a period of
6 months
, with an
idóneo start date of October 1st
.
This opportunity is aimed at university students who wish to gain professional experience in the field of
luxury hospitality and reservations management
, within an international environment focused on service excellence.
Your Role
As a
Reservations Trainee
, you will support the department in the daily management of reservations and in providing personalized service to our guests, learning from experienced professionals and gaining a comprehensive understanding of how a Reservations department operates within a luxury resort.
Your Main Responsibilities Will Include
- Supporting the management and follow-up of individual and group reservations.
- Handling information and reservation requests by phone and email.
- Providing accurate information about rooms, rates, availability, resort services, and experiences.
- Keeping reservation-related information and documentation up to date.
- Coordinating with other departments to ensure a seamless guest experience.
- Following up on special requests and guest needs.
- Applying The Ritz-Carlton service and communication standards in every interaction.
- Learning and using the systems and procedures specific to the Reservations department.
Under the supervision of the team, you will have the opportunity to apply your academic knowledge in a real professional environment and develop essential skills in
customer service, communication, organization, reservations management, and luxury hospitality
.
What We Are Looking For
We are looking for someone with a positive, professional, and service-oriented attitude who enjoys interacting with guests and is interested in developing a career in the hospitality industry.
We Particularly Value
- Natural communication skills and the ability to bui